Desired Skills and Functional Experience:
● Retail / Selling and Customer Interaction experience is must
● Great command of communication / language (English + one vernacular at least) - ability to hold conversations
with customers on their dream home, help them pick the right products, understand their sense of aesthetics and
guide them accordingly
● High energy, cheerful person + ability to smile always despite the situation / time
● Empathy for people and situations; highly approachable person
● Honesty and transparency in communication; shows warmth in interactions
● Extremely hard-working and committed to the cause / values / vision of UL
● Love for beautiful homes, and all things beautiful; a love for aesthetics
● Willingness to learn rapidly + Ability to consistently make things better
● Ability to use technology effectively + Ability to use apps / tools to provide design / catalogue consultation
Primary performance indicators.
● Store Revenue
● Store Operational Efficiency
● Shrinkage
● Customer Satisfaction levels
Role will include:
● Interact with the Customers and assist the process of Sale at the Retail Stores, by providing consultative inputs
for purchase of products from our catalogue
● Liaise with stakeholders in different teams to provide the best suited solution for the customer’s requirements
● Achieve and work towards exceeding the monthly targets of Revenue and any other metric as communicated
● Execute tasks of store processes and daily operations at the store for maintain the standards of Store operations,
display and ambience
● Execute tasks as assigned during inventory and stock movement, by coordinating with the Operations and
Sourcing teams
● Execute Visual Merchandising guidelines for the Store so that it consistently exudes our brand experience
● Take up initiatives and/or small projects as assigned for process improvements in daily tasks, data management
Store Operations to boost Store efficiency and profitability
● Navigate between ERPs and data templates to manage your revenue and sales related data
● Requires working on Saturdays/Sundays