Relationship Manager

Whitehat Education Technology Private Limited
Mumbai - Andheri East
4,00,000 - 6,00,000
/ monthly
Salary benefits
Requirements
6 months - 3 years experience
Graduate
21 - 32 years
No gender preference
Aadhar Card
Pan Card
Salary slips
Joining and Relieving Letters
Photos
Shift timings
Working days
6 days/week
Week offs
WEDNESDAY
Morning Shift
9:30am - 9:30pm

Job description

  • Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
  • Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
  • Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow.
  • The Relationship Manager will be required to communicate with customers via phone and email.
  • Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
  • Contributes to team effort by accomplishing related results as needed.
  • Excellent skills on MS Offce, Documentation, Advanced Excel Eg- VLookUp.
  • Customer Satisfaction Focus: Ability to listen and active problem- solving skills.
  • Database management: Quick query response and resolution. Ability to analyse large amounts of data.
Additional Requirements
Language
English
Experience
Customer Care,
Inside Sales / Telesales,
BPO / ITES
Job Type
Full Time
Skills
V- Lookup
Advanced Excel
Other requirements
- Escalation handling experience
- Excellent with Advance Excel
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Posted on 06 Apr 2020
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Customer Care in Whitehat Education Technology Private Limited