Quality Analyst
Udaan
Bengaluru
- Bengaluru
₹
20,000 - 45,000
/ monthly
Salary benefits
Requirements
2 - 8 years experience
12th pass
22 - 30 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 7:00pm
Morning Shift
9:00am - 6:00pm
Morning Shift
11:00am - 8:00pm
Job description
Ensures process adherence to QA and quality plan and responsible in meeting timelines, and quality standards.
Evaluates consistency, completeness, accuracy of information handled
Conduct Quality Audits
Call/Chats/Email Monitoring
Documents the process related observations and provide feedback to associates on quality standards
Initiate and improve the overall quality of the process and Implement improvement action plans
Identification of root causes for non-performance
Drive Quality Initiatives
Voice and accent training
Generating daily, weekly & monthly quality reports
Additional Requirements
Language
English,
Hindi,
Kannada
Experience
Production/ Quality Control/ Maintenance,
BPO / ITES
Job Type
Full Time
Other requirements
- This is complete voice process profile.
- Must have 2 years experience into quality analyst
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Posted on 12 Aug 2019
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