Quality Analyst

Udaan
Bengaluru - Bengaluru
20,000 - 45,000
/ monthly
Salary benefits
Requirements
2 - 8 years experience
12th pass
22 - 30 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 7:00pm
Morning Shift
9:00am - 6:00pm
Morning Shift
11:00am - 8:00pm

Job description

    • Ensures process adherence to QA and quality plan and responsible in meeting timelines, and quality standards.
    • Evaluates consistency, completeness, accuracy of information handled 
    • Conduct Quality Audits
    • Call/Chats/Email Monitoring
    • Documents the process related observations and provide feedback to associates on quality standards 
    • Initiate and improve the overall quality of the process and Implement improvement action plans 
    • Identification of root causes for non-performance
    • Drive Quality Initiatives 
    • Voice and accent training
    • Generating daily, weekly & monthly quality reports
Additional Requirements
Language
English,
Hindi,
Kannada
Experience
Production/ Quality Control/ Maintenance,
BPO / ITES
Job Type
Full Time
Other requirements
- This is complete voice process profile.
- Must have 2 years experience into quality analyst
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Posted on 12 Aug 2019
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Production/ Quality Control/ Maintenance
Production/ Quality Control/ Maintenance in Udaan