Quality Analyst

Rupeek Fintech Pvt. Ltd.
Bengaluru - J P Nagar
18,000 - 28,000
/ monthly
Salary benefits
Requirements
1 - 4 years experience
Graduate
22 - 30 years
No gender preference
Marksheets and Degree
Joining and Relieving Letters
Photos
Salary slips
Pan Card
Aadhar Card
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift
10:00am - 7:00pm

Job description

  • Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer.
  • QA will monitor inbound and outbound call responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
  • This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making a recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.
Additional Requirements
Language
Hindi,
Telugu,
Kannada,
English
Notice Period
1 days
Experience
Operations Executive,
BPO / ITES
Job Type
Full Time
Other requirements
- Should have Call audit experience as a QA
- Should be very good at presenting the feedback to the agents
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Posted on 23 Dec 2020
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Operations Executive
Operations Executive in Rupeek Fintech Pvt. Ltd.