Responsibilities:
- Use bug tracking system to report defects to software developers
- Determine, analyze and record problems with program function, output, online screen or content
- Write clear, concise detail oriented test plans and test cases
- Execute and evaluate manual or automated test cases and report test results
- Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
- Ensure that validated deliverables meet functional and design specifications and requirements
- Isolate, replicate, and report defects and verify defect fixes
- Document the entire quality testing process
- Describe the program, evaluation, methods of testing and improvements made to the software
- Provide and process information in response to customer (support) inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Analyzing support logs so you can spot common trends and underlying problems
- Updating self-help documents so customers can try to fix problems themselves
- Ability to understand and create test plans from specifications or verbal communications
- Liaison with development, project management, and customer support
Skills and Experience:
- Ideal candidates for this position should possess some or all of the qualities below :
- Analyzing, calculating and reasoning a situation effectively
- Establishing credibility and being decisive
- Getting along with diverse personalities easily
- Handling deadlines and responsibility
- Managing projects and processes within the company
- Possessing a sharp eye for detail
- Possessing good written and verbal presentation and communications skills
Qualifications Sought:
- Experience in Manual Testing
- 2+ years enterprise or e-business systems experience preferred
- Experience with MantisBT is a huge bonus
- ISTQB certification is a huge bonus
- Expertise in database testing in MySQL Server environments including designing and manipulating test data, validating stored procs, jobs, triggers and replication is a HUGE bonus