Primary Responsibility:
Support and IT related tasks with handling 24X7 needs attitude.
Own the troubleshooting to resolve technical and non-technical product/field issues.
Manage and maintain product, staging, and other servers.
Manage & provide IT support for Email, Document repositories, Backups and other
common software.
Talk to various teams on the technical issues and maintain high satisfaction levels for
client with high turnaround SLAs and manage with high availability of servers.
Ability to prioritize work according to severity and urgency.
Work in tandem with business team to support revenue enhancement.
Day to-day co-ordination with multiple teams and clients for Operational Issues.
Maintain the trackers (Ex- Issue, Bug, release, Task Management).
Execute various support process including management of UAT test cases, roll-out,
reversals, Server/System maintenance.
Initiate, define and implement various support automation activities including writing
scripts.
Technical Skills:
Linux (Admin)
MySQL (DB config, Installation, SQL and Backup)
Mongo DB (Preferred)
Installation and maintenance of TOMCAT, Apache etc.
Web Hosting and DNS Management.
Mobile Application and backend Testing.
Scripting PHP or perl.
Good Networking experience.
Cloud service knowledge preferred.
Experience and soft skills required:
2 to 5 years of experience.
Linux and generic software Support(apache, tomcat, java, perl)
Oral, written and presentation skills in English is a must.
Ability to handle a team.
Should have professional ethics.
Ability to work independently.