Answer queries and issues of product functionality
Demonstrate excellent troubleshooting and problem-solving skills
Report bugs and coordinate with the software engineers for eta and resolution
Ability to research and arrive at solution
Ability to timely escalate (Should know what to escalate & what to keep)
Ensure complete documentation of all activities undertaken with respect to the ticket in
the case log
Adhere to the Process defined on both Operations and internal quality legend
Demonstrate good product knowledge through monthly quiz