Pharmacist

- BPharma/DPharma/MPharam

- Pharmacist with Clinic Management experience

- Clinic Experience Manager Brief description: The Clinic Experience manager would play the role of effective running the Platinum clinics at day to day level. The person must understand the clinic needs, patient experience and connect with Doctors comfortably, be the voice of the clinic, execute KPIs metrics and drive great patient experience.  Position Details:  Title: Clinic Experience Manager Department: Platinum Clinic Reporting Manager: Assistant Operations Manager Skip Manager: Operations Head Job Description:  Keep Patient’s first approach.   Ensure effective running of Clinic Operations at daily level keeping in mind patient, Doctor and clinic in whole.  Drive the clinic Online to Walk in experience of the patients.  Engage with doctors to ensure Clinic/ OPD Rooms meets delivery of expectations   Receptionist & nurse will directly report to you as an individual.  Drive KPIs as agreed with the reporting manager.  Share feedback on the Incident/ Occurrences of Negative experience of patients and doctors at daily level with RCAs in a log book.  Working with Assistant Operations Manager to analyse and suggest key improvements / opportunities at the clinic level.   Dispense medicines to the patient in the capacity of a certified pharmacist.  Execute SOPs relating to OPD, Pharmacy set up, Patient Diagnostics & IPD Channeling  Working with Quality Control Board & Operations team for improving overall quality of Clinics .  Key Performance Indicators (Metrics) CSAT >80% Waiting time <10 mins Online to Walk in Conversions >60% at Doc Level Cash/ Revenue Management Clinic Inventory Management (Pharmacy, Consumables & Stationery) Must be good at:   Execution planning and implementation  Inventory & Revenue management at a clinic level  Communication and leadership skills  People and conflict management  Deadline management  Stress tolerance  Ability to build consensus and relationships among patients and Doctors.