Company: Camomile Health Care Venture
Role: Patient Experience Manager
Location : Bangalore
Website : http://camomilehealthcare.com
Job Description of position:
•This position will be primarily be responsible to provide a high
quality individualized service to patients and address all patient
concerns or special needs that may arise in appropriate time
frame. This role plays a vital link to supervise case management
and ensure patients get the right support at the right time.
Roles and responsibilities:
•To supervise the care coordination between all stakeholders and
ensure seamless continuum of care
•Facilitating communication among the care team, involving the
patient in the decision making process in order to minimize
service fragmentation
•Multifaceted role that ensures that patients receive high quality
care
•To coordinate agreed health interventions by the practice,
patients and affiliated hospitals
•To support the practice in achieving effective care for patients
•Gathering and analysing patient feedback and identifying patients
for testimonials
•Drive change in patient services by identifying areas where
performance improvement is needed
•Keep track, record and closure of patient queries for second
opinion
•To liaise with doctor/care team and communicate any patient
concerns
•Prepare and present monthly reports, identifying trends for
second opinion referrals, additional business opportunities and
obstacles to new business growth
•Assess and act accordingly in response to treatment
barriers and psychosocial issues
•Assist in financial counselling and cost effective outcome of
the patient
•To maintain confidentiality for all patient information
outside the remit of professional contacts
Qualification and training:
•Masters in Hospital Administration preferably
•Excellent communication skills
•Good analytical skills
•Strong organization and critical thinking skills
•Excellent customer service skills
•Exhibits initiative, responsibility and leadership
Experience:
At least 3 to 5 years experience in Medical Administration and
handling patient complaints
2 to 3 years experience in service oriented operations
Proven
ability to provide excellent patient centered care