Outbound Calling Executive

SHOPPIST INNOVATIONS PRIVATE LIMITED
Gurugram - Sector 63
12,000 - 15,000
/ monthly
Requirements
6 months - 1 years experience
Graduate
20 - 25 years
No gender preference
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift
10:00am - 7:00pm

Job description

  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Conduct prices and contract negotiations with clients to establish contract details and attain profit margin
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.
Additional Requirements
Language
English,
Hindi
Experience
Telemarketing,
Customer Care
Job Type
Full Time
Other requirements
- Candidate must be ready to go for F2F interview once resume shortlisted
- Candidate with More than 1 year experience will not be considered.
- Candidate must be ready to join from Office, No WFH will be provided
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Posted on 24 June 2020
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Customer Care in SHOPPIST INNOVATIONS PRIVATE LIMITED