Outbound Calling Executive
SHOPPIST INNOVATIONS PRIVATE LIMITED
Gurugram
- Sector 63
₹
12,000 - 15,000
/ monthly
Requirements
6 months - 1 years experience
Graduate
20 - 25 years
No gender preference
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Morning Shift
10:00am - 7:00pm
Job description
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good work relationship with clients to facilitate increased patronage and revenue
Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Develop and optimize support and service processes, tools, and systems
Conduct prices and contract negotiations with clients to establish contract details and attain profit margin
Oversee all post-sales services provided to clients to ensure customer satisfaction
Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
Provide periodic reports to management on all after sales activities
Ensure compliance with all general and company policies when carrying out job duties.
Additional Requirements
Language
English,
Hindi
Experience
Telemarketing,
Customer Care
Job Type
Full Time
Other requirements
- Candidate must be ready to go for F2F interview once resume shortlisted
- Candidate with More than 1 year experience will not be considered.
- Candidate must be ready to join from Office, No WFH will be provided
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Posted on 24 June 2020
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