Job Specifications – Operations Executive
Job Responsibilities
•To investigate and respond customer queries, issues and complaints received through e-mails (via Zendesk) with constant coordination with different teams
•To access, gather and organize information from various internal and external sources and articulating it in an easy to understand way to different teams
•Entering customer/business data in internal tools & applications
•Organizing and Maintaining spreadsheets that store day to day operational data
•To use internal databases, applications and MS tools (e.g. Excel) to analyze and address process/business issues
•To provide on-going support to CS team to meet their day to day operational requirements
•Working on ad-hoc tasks related to different aspects of the business in shortest possible turnaround time
•Helping other teams in meeting their information/data needs
•Communicating with internal staff/ onshore team as per defined workflows/ procedures/ on the fly decisions
Skills set
•Good knowledge of MS Office (Excel/ Word/ Outlook)
•Ability to work under pressure and meet deadlines
•Problem solving with an eye for detail
•Good in time Management and Work Prioritization
•Should be able to communicate in written English proficiently
•Learn quickly, retain and transfer knowledge appropriately
•Understand and interpret numeric data
•Maintain focus while working with voluminous data
Qualification
•Educational qualification – Graduation from any Non-Technical stream with 1 to 2 years of experience with a Support Function (Finance/Billing/Customer Support