This customer service representative job description sample can provide a template for a posting that will attract the best-of-the-best candidates. For ideal results, maintain the structure and organization of this outline, then edit and revise this template to meet your specific job requirements and duties. Then go and browse Monster’s customer service representative job listings to find more ideas for crafting the perfect description. Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.