Having excel knowledge & E mail : Pivot functions including performance % mapping / duplicate line / data analysis / power point / Conditional formatting/ text to columns /convert CSV to excel / text to CSV/ Macros /Slicer /timelines functions
Publish every hour ad Day end reports/ MIS to Collection team members on collections / visits / performance update with different parameters
Good problem solving and analytical skills Support backend function and coordinate with CCM ( Cluster Manager for ) for issue related to field levels
Coordinate with CCM on cash deposit pendency closure every day and check on discrepancy in bank slip deposit and actual amount .
Validate the attendance of FE ( Monthly once ) as maintained by CCM and coordinate with back end team
Publish daily / hourly visit on FE & CCM performance for incentive earnings
Support Zonal Manager with relevant data analysis on performance management cluster wise and with different other views
Prepare presentation for weekly reviews on collections / Manpower requirements / performance management
Support on Manpower recruitment process and coordinate with Vendors and Internal team
Coordinate with Central backend team for different queries related to reports and keep the entire collections team update on same
Attend regular meetings / con-call with central team/ Collections Team / Manage busy calendar/Meeting calendar invites
Additional Requirements
Language
English,
Hindi,
Kannada
Experience
MIS Executive,
BPO / ITES
Job Type
Full Time
Other requirements
- This is complete voice process profile.
- Must have 2 years experience into quality analyst