Key Performance Indicators:
Dispatch Management (WH+Logistics)
Make sure manifestation in ERP is completed on time and should be updated in the manifest sheet for the respective warehouse.(WH)
Ensure 100% pickups and escalate if there is any problem in the pickups.(Logistics)
Ensure 80% same-day dispatches. (Logistics)
Packaging Management(Logistics)
To ensure flyer packaging wherever is required.
Damage Cases- RVP/RTO/Forward(Logistics)
Raise all the RVP/ RTO damage cases within 24 hrs. with videos and images by using Damage in transit form.
Share the packaging video for the forward damage cases within 24 hrs.
Check Box Labelling(WH)
Make sure all the labels are pasted before the partner arrives for the pickup.
Dispatch Handling
Make sure there is no mishandling of the shipments at the time of pickups.