Responsible
for the completion of defined processes and procedures to the
deadline, ensuring accuracy, completeness, and compliance with
relevant internal and external standards. Service and
administrative functions in the pickup and delivery area.
Identifies anomalies as they arise and uses judgment based on rules
and procedures to resolve. For complex issues, may escalate to senior
team members. Able to understand logistics partner scan/website
shipment movement etc.
Interpersonal
Skills; Written
& Verbal Communication Skills; Team Working Skills; Microsoft
Office/ Microsoft Excel & PC Skills; Problem Solving Skills,
Decision making, escalation handling & convincing.
Qualifications:
Min
2 year experience
Language: English
(Hindi/local language): Writing, Speaking, Reading, Comprehension
Work
Experience: Customer
Service: Customer Service Experience (Any logistics company)/ BPO /
Call center or any customer-facing profile (Any logistics company
like gati/FedEx/blue dart/DTDC/Safexpress etc)