Responsibilities:
• Drive renewals and upsells for Simplotel.
• Be in touch with our customers, analyse opportunities for improvement, and convince the
customers to adopt such suggestions.
• Build and maintain strong long-lasting relationships.
• Understand various analytics of our customers and craft and implement strategies to grow it.
• Deliver metrics and analysis to customers to ensure that they understand the value of our platform
• Run Google Ad Campaigns and come up with SEO strategies for our customers.
• Manage schedule and prioritize well, in order to meet deadlines
Skills required
3 to 5 years of Account Management or other customer facing experience.
• Graduate degree in Engineering, Business or Hotel Management. MBA a plus.
• Excellent written and verbal communication skills. Ability to convince internal stakeholders and
customers.
• Strong analytics skills and good knowledge of Excel.
• Ability to work in cross functional teams.
• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation and presentation skills
• Ability to prioritize among competing tasks
• Keen attention to detail and adherence to deadlines.
• Knowledge of e-commerce, Web analytics & SEO is a plus.