IT Support-Tech Lead

ARA Resources Pvt Ltd

Gurgaon Rural - Gurgaon Rural

₹

5,00,000 - 7,00,000

/ monthly

Requirements

7 - 10 years experience

less than 10th

18 - 30 years

Male Only Job

Shift timings

Working days

5 days/week

Morning Shift

9:30am - 6:30pm

Job description

Design, implement and manage the End User Computing environment.
Manage Windows Desktop Imaging and Application Packages with Microsoft SCCM
Manage and Support Microsoft Office 365
Local Network & security management
Application support & administration
Perform L2/L3 Support function for desktop-related escalation
Evaluate new End User Computing technology and build the roadmap
Having good knowledge of O365 administration
Experience of managing IT assets Inventory, AV & other day to day support & operations activities.
Co-ordination with HK IT Infra & vendors for day to day IT support
Co-ordination with the vendors
Knowledge of Hardware & Software asset procurement life cycle.
Sound knowledge of on boarding & deboarding process
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams
Ensure all issues are properly logged in ticketing tool.
Knowledge of handling ServiceNow or any other ticketing tool
Prioritize and manage several open issues at one time
Follow up with end users to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Team handling skills

Additional Requirements

Experience

IT Support - Hardware,

Real Estate

Job Type

Full Time

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Posted on 28 July 2020

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IT Support - Hardware

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IT Support - Hardware in ARA Resources Pvt Ltd