IT Help Desk Coordinator

Kalyx Infotech
Mumbai - Malad West
10,000 - 12,000
/ monthly
Requirements
6 months - 2 years experience
less than 10th
18 - 30 years
Female Only Job
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm

Job description

Dear Candidate,


Kindly find below the Job Description for IT Help desk Coordinator.  


Job Description:

Attending the customer calls and queries, solving problems on primary level through telephone.

Accepting calls, logging the calls, assigning the calls to the respective support engineer

Preparing daily, monthly call reports.

Follow up with vendors for pending calls and the spare parts required.

Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.

Responds to requests logged via help desk applications. Tracks all problems until they get resolved.

Co-ordinate with the team.

Monitor e-mail and related information for support inquiries

Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.


Mandatory skills required:

Should have good verbal & written communication skill.

Should be ready to work in 24*7 rotational shift including night shift.



If this opening suits you than share your updated resume.


If you are not looking for change then kindly help out with few references.


Thanks & Regards,

Nisha Parmar

Additional Requirements
Language
English
Experience
IT Support - Hardware,
IT - Hardware / Networking
Job Type
Full Time
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Posted on 22 June 2020
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IT Support - Hardware in Kalyx Infotech