Job Description
Dear all,
We have openings for IT Analyst/ Sr. IT Analyst with HCL Technologies.
Eligibility:
0.6 months - 4 years (Technical voice, IT helpdesk /service Desk with excellent Communication)
Candidates from a international Technical support BPO background with min 0.6months with excellent communication CAN ALSO APPLY
Responsibilities - "IT Analyst/Sr. IT Analyst"
Domain: IT Infrastructure
Primary role: Providing core IT Infrastructure support to the GLOBAL Clients.
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
• Provide level 1 remote desktop support and perform other activities based on SOPs
• Routine maintenance updates with other IT staff and business units