IT Analyst

DFSE Technology
Chennai - Guindy, Ambattur
20,000 - 40,000
/ monthly
Requirements
No experience required
less than 10th
22 - 48 years
No gender preference
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

Job Description


Dear all,


We have openings for IT Analyst/ Sr. IT Analyst with HCL Technologies.


Eligibility:


0.6 months - 4 years (Technical voice, IT helpdesk /service Desk with excellent Communication)


Candidates from a international Technical support BPO background with min 0.6months with excellent communication CAN ALSO APPLY


Responsibilities - "IT Analyst/Sr. IT Analyst"


Domain: IT Infrastructure


Primary role: Providing core IT Infrastructure support to the GLOBAL Clients.

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users

• Route problems to internal 2nd and 3rd level IT support staff.

• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;

• Provide level 1 remote desktop support and perform other activities based on SOPs

• Routine maintenance updates with other IT staff and business units


Additional Requirements
Experience
IT Software - Frontend / Backend
Job Type
Full Time
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Posted on 12 Nov 2020
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IT Software - Frontend / Backend
IT Software - Frontend / Backend in DFSE Technology