The major purpose of the Call Centre Agent is to handle inbound calls/chats for the existing the potential customers. The call centre agent is accountable for the delivery of high - quality professional services in accordance with the mission, core values and purposes of the organization.
Minimum Qualifications:
The call centre agent must satisfy the following minimum qualifications:
1. Any Degree
2. Computer literacy in MS Office( Word, Excel)
3. Strong presentation skills
4. Customer service and Sales experience( added advantage)
5. Good Communication Skills
Skills, Attributes and essential functions:
The call centre agent must possess the following skills, attributes and essential functions:
Energetic, strong work ethic and Excellent organisation skills,
Strong customer service focus
Self-motivated and goal oriented,
Excellent written/oral communication skills with a genuine concern for the customer,
Ability to work quickly to meet targets,
Willingness/proactive to learn and improve in all aspects of the position,
Strong desire in sales and successful negotiating skills.
Demonstrates flexibility and adaptability
Passion to work in a team environment
Flexible in working Night shifts
Candidates should be flexible in working US shift
Rotational week off on week days(Not on weekends)
Salary + Daily and Monthly incentives
Benefits of this position
Attractive Salary
Opportunity for ongoing work
Opportunity for career growth
Incentives, competition, prizes
Insurance benefits