Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Developing and managing a portfolio of Key Accounts.
Achieving monthly sales targets by identifying and developing new customers.
Ensuring high levels of customer satisfaction as well as up sell and cross sell potential within existing customers to maximize share of wallet.
Coordinating pre-sales and post-sales follow up.
Achieving and exceeding weekly and monthly KPIs.
Building strong and collaborative relationships with other internal stakeholders.
Monitoring market trends and providing regular competitor feedback.
Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
Handling incoming queries and building good client relationships.
Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
Handing over qualified leads to the sales teams with the objective of closing the sale.
Maintaining and updating the lead generation database.
Achieving weekly/monthly targets as set out by the business.
Delivering effective sales skills training to the sales teams.
Coaching sales teams and helping them in applying training content to real life situations.