Assisting Manager in supervising daily operations of organization.
Develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion.
Supervise operations team to ensure operational excellence and excellent customer services.
Educate operations team on best practices, company policies and service excellence standards.
Develop and maintain operational guidelines for staffs.
Determine staffing requirements, work assignment and schedules for new projects.
Coordinate with Manager in different operational issues and activities.
Generate operational reports for management as needed.
Managing an average team size of 3 or more team leaders.
Manage the daily team activities and operations.