Helpline Executive

HESPL
Chandigarh - Chandigarh Airport Area
10,000 - 16,000
/ monthly
Requirements
Upto 6 months experience
less than 10th
18 - 30 years
No gender preference
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

Skills & Responsibilities:

Primarily, as part of the Haqdarshak team, the following skills and responsibilities shall engulf your role:

·        Being part of the central helpline team and interact with important stakeholders of HESPL i.e. existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks); via helpline.

·        Making outgoing handling incoming calls for tech support, feedback or monitoring purposes.

·        Completing target calls within stipulated timelines allotted by Line Manager.

·        Maintaining optimum quality in calls and maintaining all call logs and voice records in a standard format with daily reports to the Line Manager & concerned teams.

·        Understanding of the product and error resolution.

·        Ensure to resolving any issues or concerns arising on-ground related to the product and application processes and getting back with timely satisfactory revert for optimum customer satisfaction, product usability and resource efficiency.

·        Close co-ordination with all verticals of the Organization as an effective interface for optimal on-ground implementation.

·        Understanding the on-ground impact of various projects active pan-India 

·        Recommend changes to product and services to fulfill the ground needs.


Personal Attributes

·        Good communication skills and building rapport over calls over with good verbal & written command over any 3 languages from Hindi, Oriya, Bengali, Marathi Specify if any other also.  

·        Willingness to handle daily volume of calls; preferably experienced.

·        Problem-solving ability & analytical skills

·        Empathetic approach towardshelping rural& urbancitizens and Haqdarshak

·        Taking responsibility and understanding urgency of meeting query resolve in timely manner, with the skill for multi-resolving

·        Adhering to organizational protocols and maintaining high level of integrity& neutrality

·        Willingness to learn and excel on required skill-set

·        Respect for team members & humility must be observed

·        Must respect and comply Organizational protocol



Qualification & Skills

·        Minimum educational qualification –Any graduate and tech-savvy.

·        Work Experience Preference would be given to employees in existing BPO, KPO, rural BPO backgrounds. Interest in Social enterprise/NGO/development sector is added preference.

·        Proficiency in Hindi/ Bengali/ Oriya language (speaking, reading, writing, comprehension) is mandatory. 

Additional Requirements
Language
Hindi,
Punjabi
Experience
Customer Care,
Operations Executive
Job Type
Full Time
Skills
excel
Email Append
Share
Posted on 23 Sep 2020
Home
Operations Executive
Operations Executive in HESPL