Receptionist Executive will supervise the Front Desk Operation and will be responsible for smooth Check – in and Checkout of guests.
The Reception Executive will also ensure that all Associates adhere to internal controls guidelines.
He/ she will ensure that all standards related to policies and procedures are followed by the team of Front Desk Associates / Guest Service Associates.
On shift Front Desk Executive will be responsible for all Front Desk Operations.
Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
Front Desk Executive will provide guidance and supervision to Front Desk Associates Manager.
Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
Creates a positive and highly motivated working environment that promotes and develops teamwork.
Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
Conducts training of Guest Service Associates as per necessity.
Promptly and actively obtains feedback from guest.
In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
Ensures that all guests are all pre arrival preparations done for all VIP arrivals.