A restaurant receptionist is the first person customers often meet when they walk into a restaurant. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail
Job Role and Responsibilities:
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Take and record bookings via telephone, email or walk in and deal promptly with all enquiries.
- Keep up to date and accurate all bookings in system and follow up any guest special request and pass it to the right person.
- Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Creating database and updating regular guests’ profile.
- Make sure that customers get the best services obtainable in the restaurant, and this begins from the moment they walk into the restaurant to when they leave.
- Greets the customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to a waiter who will take their orders.
- Scheduling client bookings is another responsibility of a restaurant’s receptionist; therefore, he/she must understand the booking system to a large extent.
- It is the duty of the receptionist to ensure that bookings are ready before the arrival of clients to avoid awkward situations of clients coming to meet no tables.
- The receptionist’s role therefore entails receiving clients’ complaints and forwarding them to the appropriate staff or department to resolve them.
Skills:
· Excellent phone etiquette
· Excellent communication skills
· Multitasking ability
· Possess retentive memory to remember bookings
· Ability to pay attention to details
· Ability to maintain orderliness.
· Active listening and great customer service skills.