Field Technician

Job Summary
Lumturo Technologies Pvt. Ltd. is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in diverse group of industries, including consumer electronics, consumer durables and home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.

Responsibilities and Duties

• Confirm availability to perform tasks such that customer support team can notify you of tasks around your location.
• Accept mobile app-based communication about scheduled assignments and operative advice from OEMs and Customer Care team.
• Report to the allotted sites of customers on time.
• Support service process to ensure optimal performance in various process activities - Installations, maintenance (servicing and repair) & troubleshooting.
• Inspect product and problems, identify spare requirements (if any), update warehouse depot, give cost-estimate to customers, track spare arrival and complete service.
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Notify customer of payment link and ensure payment collection.
• Report completion of task/ Request other engineer incase of technical limitations.

Key Skills
Experienced in water purifier and filter replacement and installation, Accustomed to using mobile tools and applications, Own commuting medium (2W)

Benefits
Technicians registered with Lumturo can work as representatives of different nation-wide brands depending on their product/brand specific know-how. You can choose your own convenient time windows where you would be open to field assignments. The more assignments you take care of, the more you earn. Lumturo gives you an option to maintain balance in between a job that you already do while earning extra pay by deploying your technical knowledge to its best.