To provide timely resolutions to customer complaints that have been escalated to the Escalation Department within the organization
To be proactive & give quick response on Emails
Provide accurate & correct resolution to the customers.
TAT adherence & follow the same to increase closure %
Follow company’s communication procedures, policies, and guidelines at all times
Tracks complaints and makes recommendations to management designed to reduce the number of complaints
Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints.
Additional Requirements
Language
English
Experience
Customer Care,
Operations Executive,
Banking / Financial Services / Insurance
Job Type
Full Time
Other requirements
- *Escalation should be mentioned in Candidate's Resume
- Experience into loans, mortgage experience is an added advantage