Desktop Support Engineer

Randsatd
Bengaluru - Bengaluru
20,000 - 33,000
/ monthly
Requirements
1 - 4 years experience
Graduate
23 - 28 years
No gender preference
Shift timings
Working days
5 days/week
Morning Shift
9:00am - 7:00pm

Job description

  • 1.  Installation, configuration, maintenance and troubleshooting of Desktop/Laptop Operating System like windows 7 and Windows 10.
  • 2.       Configuring and troubleshooting of email applications: MS Outlook (2010, 2013 and 2016)
  • 3.       Taking remote user machines with help of IM tools like Jabber and resolve the issues.
  • 4.       Incident escalation to second level team and follow defined process.
  • 5.       Windows Service Pack Installation and Security patch updating.
  • 6.       Familiar with ticketing tools like Service Now and BMC Remedy
  • 7.       Performing troubleshooting on assigned ticket and resolve the problems within SLA.
  • 8.       Excellent knowledge of systems registries, permissions and drivers.
  • 9.       Troubleshooting and resolving basic network issues like LAN, Wi-Fi, Internet, and VPN issues
  • 10.   Providing support to client 24X7.
  • 11.   Printer Installation, Configuration and troubleshooting.
  • 12.   Basic knowledge of Windows active directory.

 EXP- 1 to 3 yrs

Excellent communication in English.

Additional Requirements
Language
English
Experience
IT Support - Hardware,
IT- Software
Job Type
Full Time
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Posted on 08 Nov 2018
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IT Support - Hardware
IT Support - Hardware in Randsatd