·Installation and configuration of Windows based operating systems
(Windows Xp, Vista,7&8)
·Software installations and troubleshooting of all types of customer
oriented field problems, network setting for TCP/IP and Internet setup.
·Trouble shooting of all types of Hardware and software applications
problems.
·Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing
backup and recovery.
·Configuring & troubleshooting of printer, scanner & LAN related issues
reported by users
·Installation and configuring of wireless Data Cards in users laptops.
·Exposure in Active Directory user creation & deletion
·Maintenance and Troubleshooting of connectivity problems using Ping,
Trace route.
·Trouble shooting hardware, software & networking problems.
·User group policies creation & modification
·Monitoring of virus issues through Symantec Endpoint Protection antivirus.
Regular data & mail backup of MS outlook (PST files).
·Password creation & resetting to end users through remote desktop
·Good experience in configuring & troubleshooting of MS Outlook 2007/10/13
or Outlook Express
·Remotely resolving application problems and network problems and mail
configurations through net meeting, remote desktop sharing.
• Install, upgrade, support and troubleshoot Enterprise Applications
hosted on Windows Server 2000/2003/2008