Handle daily technical support activities on desktop support, data network and server management.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Responsibilities and Duties:
Address user tickets regarding hardware, software and networking
Test alternative pathways until you resolve an issue
Help create technical documentation and manuals
Follow up with clients to ensure their systems are functional
Hands-on experience with Windows/Linux/Mac OS environments
Ability to perform remote troubleshooting and provide clear instructions