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Halo Media Works Private Limited
Mumbai - Malad West
7,00,000 - 9,00,000
/ monthly
Requirements
4 - 5 years experience
Graduate
30 - 40 years
No gender preference
Shift timings
Working days
6 days/week
Week offs
SUNDAY
Night Shift
9:00pm - 5:00pm
Morning Shift
9:30am - 6:30pm

Job description

  • Candidate should have excellent Written & Verbal communication skills.​
  • Minimum 1-2 years of experience as a Deputy Manager or 4-5 years as Assistant Manager
    Operations in Back office BPO/KPO.
  • Should have expertise in work allocation, TAT management & Client Report generation.
  • Embed a performance culture, framework and review processes to achieve service levels
    and improvements against set targets
  • Provide leadership, development and coaching to Team Leaders reporting to him/her.
  • Actively engaging and supporting the development of the team to ensure better
    performance and succession planning.
  • Ensure effective and consistent communication throughout the team and departments
  • Building and maintaining effective internal and external stakeholder relationships
  • Review management information and make suggestions, recommendations as to
    improvements across the departments.
  • Should be experience enough to manage multiple Ops teams/Productions Departments to
    monitor/report daily productivity.
  • Will be working closely with Operations leader to ensure Client goals are met, and process
    quality remains high.
  • Should have experience of analysing daily operations report & drive BQ management
  • Exposure of using Microsoft Excel, Word & PPT for business requirements.
  • Handle escalations and provide floor support
  • Should be a strong team player
  • Should be flexible to work in 24/7 model
Additional Requirements
Language
English
Job Type
Full Time
Other requirements
- Must be flexible and ready to work in rotational shift
- Provide leadership, development and coaching to Team Leaders reporting to him/her.
- Should be experienced enough to manage multiple Ops teams/Productions Departments to monitor/report daily productivity.
- Min 4 to 5 Yrs of Experience into BPO/KPO Operations Team Handling.
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Posted on 09 Dec 2019
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Operations Executive
Operations Executive in Halo Media Works Private Limited