JOB SUMMARY/ OVERVIEW
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
MAIN JOB REQUIREMENTS
• Service hours– 24*7 , Rotational Shifts
• Qualification – Under Graduates or Graduates in any stream
• Experience –Graduate Fresher or under Graduates with 6 to 12 months of international BPO Sales /Customer support experience.
• Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information
• Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers
Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
• Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.
We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.