Customer Associate (Voice process/Non Voice Process)
1.Comprehend and process all email and chat correspondences from customers in a timely manner.
2.Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.
3.Complete all customer care follow-ups in a timely fashion.
4.Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.
5.Provide alternatives & Superior customer experience on emails and chat.
6.Ability to take quick decisions and respond to customer inquiries in an appropriate manner.
7.Be nimble and flexible to serve in multi-channel environment as per business requirement.