Customer Support Executive

Medi Assist

Bengaluru - Bengaluru

₹

15,000 - 20,000

/ monthly

Requirements

1 - 3 years experience

Graduate

20 - 30 years

No gender preference

Aadhar Card

Pan Card

Salary slips

Marksheets and Degree

Joining and Relieving Letters

Photos

Shift timings

Working days

6 days/week

Morning Shift

6:00am - 3:00pm

Morning Shift

7:00am - 2:00pm

Morning Shift (male only)

1:30pm - 10:30pm

Morning Shift (male only)

2:30pm - 11:30pm

Morning Shift (male only)

3:30pm - 12:30am

Morning Shift (male only)

4:30pm - 1:30am

Job description

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Additional Requirements

Language

English,

Hindi,

Kannada,

Tamil,

Telugu

Experience

Customer Care,

BPO / ITES

Job Type

Full Time

Other requirements

- For Male candidates its 24/7 Shift & For Females its 6 AM to 8 PM Shift with any 9 hours working

- One way Cab provided for early morning login & Evening log out Shifts (11pm to 5am)

- Candidates should be comfortable working in Rotational Shift

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Posted on 16 Dec 2019

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Customer Care in Medi Assist