A customer support executive is required to do a wide range of voice activities including taking calls, answering business inquiries, resolve issues and facilitate information.
The Job Role and Responsibilities
The primary job roles and responsibilities of a customer support executive include:
Competencies and Skills Required
Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.
The major skills and competencies required for this role include:
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