Customer Support Executive
Medi Assist
Hyderabad
- Begumpet
₹
10,000 - 15,000
/ monthly
Requirements
0 - to 1 year experience
Graduate
18 - 30 years
No gender preference
Aadhar Card
Pan Card
Salary slips
Photos
Marksheets and Degree
Joining and Relieving Letters
Shift timings
Working days
6 days/week
Morning Shift
7:00am - 3:30pm
Morning Shift
10:00am - 7:00pm
Night Shift (male only)
3:30pm - 12:30am
Night Shift (male only)
10:00pm - 7:00pm
Job description
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Other requirements
- No cabs provided for other 3 shifts
- (Drop) One way cab would be provided for 3.30 pm - 12.30 am Shift
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Posted on 10 Jan 2020
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