Customer Support Executive

Medi Assist
Hyderabad - Begumpet
10,000 - 15,000
/ monthly
Requirements
0 - to 1 year experience
Graduate
18 - 30 years
No gender preference
Aadhar Card
Pan Card
Salary slips
Photos
Marksheets and Degree
Joining and Relieving Letters
Shift timings
Working days
6 days/week
Morning Shift
7:00am - 3:30pm
Morning Shift
10:00am - 7:00pm
Night Shift (male only)
3:30pm - 12:30am
Night Shift (male only)
10:00pm - 7:00pm

Job description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Other requirements
- No cabs provided for other 3 shifts
- (Drop) One way cab would be provided for 3.30 pm - 12.30 am Shift
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Posted on 10 Jan 2020
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Customer Care
Customer Care in Medi Assist