Customer Support Executive

URM Consultancy
Ahmedabad - Vastrapur, Navrangpura, Prahlad Nagar, Paldi, Maninagar
10,000 - 12,000
/ monthly
Requirements
6 months - 1 years experience
less than 10th
18 - 25 years
Female Only Job
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm

Job description

For Tele caller (Female)

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

·        Contact potential or existing customers to inform them about a product or service using scripts

·        Answer questions about products or the company

·        Ask questions to understand customer requirements and close sales

·        Direct prospects to the field sales team when needed

·        Enter and update customer information in the database

·        Take and process orders in an accurate manner

·        Handle grievances to preserve the company’s reputation

·        Go the “extra mile” to meet sales quota and facilitate future sales

·        Keep records of calls and sales and note useful information

Requirements

·                    Proven experience as telesales representative or other sales/customer service role

·                    Proven track record of successfully meeting sales quota preferably over the phone

·                    Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

·                    Ability to learn about products and services and describe/explain them to prospects

·                    Excellent knowledge of English

·                    Excellent communication and interpersonal skills

·                    Cool-tempered and able to handle rejection

·                    Outstanding negotiation skills with the ability to resolve issues and address complaints

Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
IT- Software
Job Type
Full Time
Skills
customer care
Telecalling
interpersonal communication
Customer acknowledgement
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Posted on 07 July 2020
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Customer Care in URM Consultancy