Customer Support - Bangalore

Responsibilities:

• Manage large amounts of incoming calls
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Meet customer service team sales targets and call handling quotas
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  
• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers

Requirements:

• Excellent written and verbal communications
  
• At least 6 months of experience in customer support.
  
• 6 day working.
  
• Should be able to speak in Hindi and English.
  
• Should be able to make calls to customers to resolve the customer issues.
  
• Graduation is Mandatory  
  

NOTE : Female candidates with excellent communication will be considered on a case to case basis.