Customer Support - Bangalore
1 week ago
PhonePe
Company replies in 5 hrs
Trending
Active
Bengaluru, Bangalore Urban
25,000 - 29,167 monthly
+incentives
6 months - 2 years Experience
Resume Required
Office Timings
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Full Time Job
Weekly 6 days working
Rotational week-off
Shift Timings
10:00 am - 7:00 pm
Salary & Incentives
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Incentive
PF & ESIC Benefits
Selection Criteria
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Education
Graduation Degree mandatoryCompulsory
Experience
6 months to 2 years of experience as Customer Care mandatoryCompulsory
Age
18 - 25 yrsCompulsory
Ownership
Other SmartPhoneCompulsory
Bike/ScooterCompulsory
Communication
Excellent Hindi skills. Ability to speak, read & write.Compulsory
Excellent English skills. Ability to speak & write.Compulsory
Documents
Aadhar CardCompulsory
Pan CardCompulsory
Marksheets and DegreeCompulsory
Others
Candidates must be with par excellent oral and written skills in English and Hindi, without which they will not be allowed to attend interview.Compulsory
Expected Salary
Notice Period
Job Description
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Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements:

  • Excellent written and verbal communications
  • At least 6 months of experience in customer support.
  • 6 day working.
  • Should be able to speak in Hindi and English.
  • Should be able to make calls to customers to resolve the customer issues.
  • Graduation is Mandatory  

NOTE : Female candidates with excellent communication will be considered on a case to case basis.

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Company Info
PhonePe
STARTUP
https://www.phonepe.com/en/

PhonePe is a brand owned by Phonepe Private Limited (Formerly known as FX Mart Pvt Ltd). It is licensed by the Reserve Bank of India for issuance and operation of a Semi Closed Prepaid Payment system.Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity.

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Customer Support - Bangalore