Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database. Areas of responsibilities would be:
- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in system or forwarding requests.
- Sell additional services by recognizing opportunities explaining the benefits of additional features.
- Maintain call centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance organization reputation by accepting ownership for any existing and new requests