Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.
Areas of responsibilities would be:
- Determine the requirements by working with customers.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfil requests by completing transactions; entering requests in system or forwarding requests.
- Sell additional services by recognizing opportunities explaining the benefits of additional features.
- Maintain call centre database by entering information.
- Keep systems operational by following established procedures; reporting malfunctions.
- Enhance organization reputation by accepting ownership for any existing and new requests.
Desired Candidate Profile:
- Mandatory fluency in Kannada, English & Hindi.
- 1-2 years exp in Customer Service Experience; preferably in voice or retail process.
- Data Entry Skills.
- Listening skills, Phone Skills, Verbal Communication.
- Problem Solving, Multi-tasking.