| · Handling inbound queries, complaints, requests related to agri-commodities coming through calls & mails |
| · Interacting and coordinating with different departments & collate final responses to communicate back to customers |
| · Handling outbound calls-complaints, requests, queries related to agri commodities |
| · Calling potential clients to generate business leads |
| · Conducting surveys and seeking feedbacks from clients to know about efficiency of services |
| · Maintain MIS, Daily Enquiry/Complaint Tracker by entering details of every interaction in system |
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| · Data verification & confirmation, data entry updation work |
| · Answer calls professionally to provide desired information and keep records of customer interactions and transactions |
| · Follow up on enquiry & complaints. Update the details of complaint / enquiries and gist of conversation in the excel sheet. |
| · Provide the complaint status to customer & get their feedback after the closure of complaints and update the feedback in excel sheet. |
| · Should have strong interpersonal & excellent communication skill |
| · Basic knowledge of Microsoft Office (Excel/Power Point/ Word) with decent knowledge of Excel towards making pie charts, bar graphs etc. |