Customer Service Executive

Purplle
Mumbai - Ghatkopar West
12,000 - 17,000
/ monthly
Requirements
0 - to 1 year experience
12th pass
21 - 32 years
No gender preference
Marksheets and Degree
Cheque Book / Pass Book
Joining and Relieving Letters
Pan Card
Aadhar Card
Shift timings
Working days
6 days/week
Week offs
THURSDAY
Morning Shift
10:00am - 7:00pm

Job description

  • Candidate will have to make outbound calls to customers to provide information about products and services, take/ cancel orders, or obtain details of complaints/feedback
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Generate sales leads
  • Meet personal/customer service team sales targets and call handling quotas
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Take the extra mile to engage customers
  • He/she should have experience in Inbound/ outbound calling & email process. should be flexible to any process
CS ExecutiveIn Hand salary
HSC Fresher13k - 15k
HSC+1 year experience15k - 18k
HSC+2-3 years experience17k - 22k
Graduate Fresher15k - 17k
Graduate +1 year experience17k - 20k
CS Sr Executive
HSC +4-5 year experience22k - 25k
Graduate +2-3 year experience20k - 25k
Additional Requirements
Language
English
Experience
Customer Care
Job Type
Full Time
Other requirements
- He/she should have experience in Inbound/ outbound calling & email process. should be flexible to any process
- Candidate will have to make outbound calls to customers to provide information about products and services, take/ cancel orders, or obtain details of complaints/feedback
- HSC Fresher with decent English communication skills are welcome
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Posted on 01 Feb 2020
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Customer Care in Purplle