<ul><li>Working with the consumer research team to manage customer engagement.</li><li>Calling consumers daily for feedback, satisfaction, empanelment for product testing.</li><li>Following up with consumers to check on the product usage and filling in survey forms.</li><li>Setting up processes to manage customer engagement activities.</li><li>Possessing excellent product knowledge to enhance customer support.</li><li>Need to be organised with excels and word documents</li><li>To overcome problems using guidelines and escalate with expediency, when necessary.</li></ul>

Aadhar Card

Pan Card

Salary slips

Cheque Book / Pass Book

Min 1 year experience in customer service

Graduate freshers with fluent comm skills can apply

Customer Care

E-commerce

Wellness / Fitness / Sports / Beauty

English

Hindi

Purplle.com is India's Leading Online Destination for Personal Care and Grooming. Armed with 400 brands and 10,000 products, Purplle.com attracts 3-4 million beauty enthusiasts a month. Purplle.com Salons &amp; Spa Finder is a hyperlocal salons listing and booking platform currently live in 4 cities with a catalogue of 7000 salons and spas.​ Purplle.com has grown 400% YoY for the last three years and has captured 15-20% market share in the online beauty market. We are looking for people who are excited to build technology capabilities in the mobile and e-commerce space at scale.

Customer Service Executive

Job description