Customer Service call/wtsp for conducting Telephonic interviews

Ziphertech
Navi Mumbai - Airoli, Ghansoli, Turbhe, Vashi
10,000 - 30,000
/ monthly
Requirements
No experience required
less than 10th
18 - 40 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm

Job description


We are conductng Telephonic Interviews,as our country is in lockdown

No need to walkin for an Interview

Stay safe and get Hired



Kindly Call/Whatsapp/Mail your resume 


Contact Person:HR Sushmita


Job Description




Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; 



Recommend potential products or services to management by collecting customer information and analyzing customer needs


Prepare product or service reports by collecting and analyzing customer information



Contribute to team effort by accomplishing related results as needed



Manage large amounts of incoming calls




Identify and assess customers' needs to achieve satisfaction


Build sustainable relationships of trust through open and interactive communication



Provide accurate, valid and complete information by using the right methods/tools



Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution



Keep records of customer interactions, process customer accounts and file documents



Follow communication procedures, guidelines and policies



Go the extra mile to engage customers



Resolve customer complaints via phone, email, mail or social media



Use telephones to reach out to customers and verify account information



Greet customers warmly and ascertain problem or reason for calling



Assist with placement of orders, refunds, or exchanges


Advise on company information



Qualification 10+2 passed Mandatory


Salary would depend upon your Qualification, and Communication

Age Limit 40



Reffer to your friends and family





Regards,

Sushmita Malap

HR Team

Additional Requirements
Experience
Customer Care
Job Type
Full Time
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Posted on 28 Mar 2020
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