Asks customers to explain specific vehicle issues.
•Takes detailed notes about symptoms based on customer testimony.
•Enters customer information into system database.
•Inspects vehicle to further analyze the problem.
•Advises customer on necessary repairs and maintenance.
•Works with customer to formulate the best service plan for their budget and needs.
•Draws up work order.
•Assigns service to specific mechanic.
•Assists mechanics in completing repairs.
•Provides cost estimates to customers.
•Answers questions posed by customers.