Customer Relationship / Telesales
2 months ago
ICICI Lombard
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Freshers Can Apply
Vashi, Navi Mumbai
14,583 - 20,833 monthly
0 - 2 years Experience
Resume Required
Office Timings
Full Time Job
Weekly 5 days working
Off days: SUN, SAT
Shift Timings
9:30 am - 7:00 pm
11:00 pm - 8:30 pm
2:00 pm - 12:00 am
(For Male Candidates Only)
1:00 pm - 10:00 pm
(For Male Candidates Only)
9:00 am - 6:30 pm
Salary & Incentives
As per actuals
PF & ESIC Benefits
Selection Criteria
Graduation Degree mandatoryCompulsory
Master of Business Administration (M.B.A.)/Post Graduate Diploma in Management (P.G.D.M.) preferred
Experience upto 2 years mandatoryCompulsory
Graduate is mandatory for fresher as well as experience candidateCompulsory
No KT can be consideredCompulsory
Required good communication skillsCompulsory
Candidates are considered on direct payroll of ICICI LombardCompulsory
For males shift bracket is 7 AM - 12 AM ( 9 hours shift )Compulsory
For Females no shift after 8:30 PMCompulsory
20 - 32 yrsCompulsory
Male preferred
Excellent English skills. Ability to speak, read & write.Compulsory
Excellent Hindi skills. Ability to Speak.Compulsory
Joining and Relieving LettersCompulsory
Marksheets and DegreeCompulsory
Salary slipsCompulsory
Pan CardCompulsory
Aadhar CardCompulsory
Customer ServiceCompulsory
Communication-Excellent written and verbal communication skills.Compulsory
Good computer knowledgeCompulsory
Expected SalaryCompulsory
Notice PeriodCompulsory
Typing speed of 30 to 40 WPM
Job Description
  1. Handling and resolving customer queries and concerns while maintaining the same quality on a call
  2. Need to make outbound calls 
  3. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  4. Understanding multiple products and processes.
  5. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
  6. Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly. 
  7. Provide the Customer with a clear explanation of the action taken
  8. Ability to understand and handle irate customers
  9. Ability to achieve stretched targets and able to manage the organization standards
  10. Maintain Superior quality service by following organization standards.

Additional Benefits:

  • After completion of 18 Months in the system, the candidate will be entitled to apply for IJP's.
  • Lower Interest Rates For Home Loan / Personal Loan
  • Maternity Leave - 6 Months Paid (1 Year sabbatical leave to take care of the newborn)
  • 4 Lakhs Insurance for Employee with Family Coverage (Floater Policy)
  • 2 nights / 3 days Party (twice in a year) in 5 Star / 7 Star Hotel with celebrity - For performers

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Company Info
ICICI Lombard

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank LimitedIndia's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurancereinsuranceinsurance claims management and investment management.

ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.

The firm offers policy insurance and renewal through its intermediaries and website. 

It markets assurance products including Car InsuranceHealth InsuranceInternational Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. 

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Customer Care
Customer Relationship / Telesales