<ol style="font-size: small;"><li>Handling and resolving customer queries and concerns while maintaining the same quality on a call </li><li>Need to make outbound calls </li><li>Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. </li><li>Understanding multiple products and processes. </li><li>Influencing customers to buy or retain product or service by following a prepared script to give product reference information.</li><li>Processing each call/mail/ chat in accordance with IL standards and provide/take relevant information and update the system/s accordingly. </li><li>Provide the Customer with a clear explanation of the action taken</li><li>Ability to understand and handle irate customers </li><li>Ability to achieve stretched targets and able to manage the organization standards </li><li>Maintain Superior quality service by following organization standards.</li></ol>

Photos

Joining and Relieving Letters

Marksheets and Degree

Salary slips

Pan Card

Aadhar Card

Candidate can be considered for any process depending on the interview

For Customer Retention - Candidate will have to answer inbound and make outbound calls and retain customers and renew their policies.

For Telesales position - Candidate will have to convert inquiries into sales by answering inbound telephone calls or outbound calls. Candidate will be into retention and sales of insurance.

For Customer Relationship position - Inbound calls only - need to solve the customer Issues & Queries.

For Experienced - Salary scale - 15800 inhand salary - 2.50 CTC

For Freshers - Salary scale - 11,100 inhand salary (1.75 CTC)

For males shift bracket is 7 AM - 12 AM - 9 hours shift

Candidates are considered on direct payroll of ICICI Lombard

Required Fluent English communication skills

Graduate is mandatory for fresher as well as experience candidate

Telemarketing

Customer Care

Banking / Financial Services / Insurance

Hindi

English

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank Limited, India's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurance, reinsurance, insurance claims management and investment management.<div> </div><div>ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.</div><div> </div><div>The firm offers policy insurance and renewal through its intermediaries and website. </div><div> </div><div>It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. </div>

Customer Relationship / Telesales

Job description