Customer Relationship Management

Capital Float

Bengaluru - Armane Nagar

₹

20,000 - 25,000

/ monthly

Salary benefits

Requirements

1 - 5 years experience

Graduate

18 - 28 years

No gender preference

Joining and Relieving Letters

Marksheets and Degree

Salary slips

Pan Card

Aadhar Card

Shift timings

Working days

6 days/week

Week offs

SUNDAY

Morning Shift

10:00am - 7:00pm

Job description

Previous experience in a tele customer support role
Should be open to work in rotational shift 6 Days a week (MANDATE)
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Strong phone and written communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Additional Requirements

Language

English,

Kannada,

Hindi

Experience

Customer Care,

Telesales / Telemarketing,

BPO / ITES,

E-commerce

Job Type

Full Time

Skills

Customer Support

Care

Other requirements

- Candidate should be comfortable to work with rotational shift 6 Days a week

- Must have 1 year Customer Care experience with fluent spoken English, Hindi and Kannada

- Candidate will be on contract for 1 year. Based on performance can also be made permanent

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Posted on 05 June 2018

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