Customer Relationship Executive - Female

A Multinational Ecommerce Company having offices in Mumbai, London and Hongkong
Mumbai - Bhuleshwar
13,000 - 16,600
/ monthly
Requirements
1 - 3 years experience
less than 10th
18 - 30 years
Female Only Job
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm

Job description

  • Clarify Customer Requirements; Probe for and Confirm Understanding of Requirements.
  • Greet Customers in a Courteous, Friendly, and Professional Manner Using Agreed Upon Procedures.
  • Advises Customers By Providing Information On products.
  • Helps Customers Make Selections By Building Customer Confidence; Offering Suggestions and Opinions.
  • Handling Customer Queries Related to Products.
  • Convert Customer Queries and Lead Into Business Through Calls.
  • To Manage Efficiently Incoming Outgoing Telephonic Calls. Suitable Reply to the Customers
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Follow up for Invoicing, and remainding for collection and recordering. 


Candidate Requirements : 

  • Excellent verbal communication skills both in English and Hindi
  • Incubant is a Female if married and having kids, It is a plus. 
  • Having 1-5 years of experience
  • We are Looking for a Customer Service and Problem Resolution to Customer Queries over Phone Service.
  • Soft spoken, courteous and Greet People calling the organization.
  • Knows Excel and MS word.
  • Stays or can travel to Mumbai Zaveri Baazar location.
  • A person having experience in Google (Google sheets, google docs) is a plus
  • Soft spoken and having good Telephonic communication skills


Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
Gem / Jewellery
Job Type
Full Time
Share
Posted on 19 Aug 2020
Home
Customer Care
Customer Care in A Multinational Ecommerce Company having offices in Mumbai, London and Hongkong