• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Responsible for handling and solving customer support issues via calls and mails
• Assigned the tasks of supporting sales team in recognizing and developing new sales ideas
• Handled the tasks of contributing ideas for developing an ongoing process and workflow
• Responsible for operating the department managing system requirements and timelines
• Assigned the tasks of supporting, analyzing and investigating the development of new features in supporting sales
• Responsible for preparing, maintaining and analyzing data
• Handled the tasks of contributing to other functional responsibilities of the organization
• Provided technical assistance and gave suggestions to meet customers’ expectations.